ITSM Principles

Practical training for service desk and it operations staff. We connect the subject to the tools, decisions and consequences your team faces, then prepare the agreed course for your LMS.

Content available. We agree the organisation-specific adaptation with you and test the LMS package before delivery.

From US$4,995 per course per year. Standard course content, LMS installation, testing and support are included. Organisation-specific personalisation is quoted separately.

If the exam for your licensed course is upgraded during the 12-month licence, updates to the related curriculum are included at no additional charge. See our Annual Licence Policy.

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Indicative coverage

What learners can explore

We confirm the current syllabus and your priorities before development. A tailored build can cover:

Incident handling
Request fulfilment
Change control
Service reporting

A workplace exercise

From topic to decision

Example activity

Triage a recurring issue, distinguish a request from an incident and record the next hand-off.

In your environment

Model your ticket categories, approvals and knowledge base. We ask your subject experts to check the scenario, feedback and acceptable actions before learners use it.

Illustrative scenario. We use approved, sanitised material and confirm product versions, policies, permissions and delivery scope with your team. The final learning objectives, practical exercises and LMS package are agreed in the course brief.

Discuss this course

Make the learning relevant to your team.

Tell us the learner roles, your technology stack, the task or risk that matters most, and your LMS. We will discuss the course scope, review process and delivery requirements before quoting.

Enquire about ITSM Principles