Map the estate
Identify the audience, products and versions, connected systems, roles, recurring incidents, approval points and the LMS. Agree which materials can be shared safely.
How we work
Training shaped around your environment.
People need to understand what a decision does in the systems they actually use. We map your technology estate, roles and working practices, then build lessons around the situations your team faces.
From discovery to delivery
Start with how work gets done.
A product syllabus provides the foundation. Your architecture, policies and real tasks determine which examples matter, where a generic lesson would mislead and how competence should be checked.
Choose the decisions
Turn priority tasks into a scenario map. Show the trigger, evidence available, decision, hand-off and effect on users or services.
Make it recognisable
Write lessons, practice and feedback using approved terminology and sanitised examples. Your subject experts check technical accuracy and local policy.
Test the transfer
Pilot with representative learners, refine confusing steps, then package for the agreed LMS and verify completion and assessment reporting.
Illustrative use cases
What tailored learning can look like.
These are example combinations, not claims about a client deployment. We confirm the actual configuration, permissions and processes before designing a course.
Identity and service desk
A colleague cannot sign in
Example estate: Microsoft Entra ID, a business application and ManageEngine ServiceDesk Plus.
Learning task. Examine a sanitised sign-in failure, decide whether it points to a policy, account or application issue, and record the evidence in a service ticket.
Local adaptation. Use the organisation's impact categories, escalation group, access approval rule and user communication template.
Operational impact. An incorrect access workaround may create a security gap; a vague ticket delays diagnosis. Learners explain why they choose the next step.
Assessment. Triage a new failure, document the reason, route it correctly and draft a clear update to the affected colleague.
Network and cloud
A new application cannot connect
Example estate: FortiGate firewall, an Azure-hosted service and an internal change process.
Learning task. Trace the intended traffic path, review sample firewall logs and identify whether a rule change is justified.
Local adaptation. Reflect the real network zones, naming conventions, change window, test owner and back-out plan, without exposing live credentials.
Operational impact. An overly broad rule increases exposure; a missed dependency interrupts service. Feedback shows what each proposed action would affect.
Assessment. Propose the narrowest permitted change, evidence the test and state when to stop or escalate.
Endpoint operations
A critical patch needs deploying
Example estate: ManageEngine Endpoint Central, a line-of-business application and a service desk change record.
Learning task. Select a pilot group, check application compatibility, choose a staged rollout and respond to a failed endpoint.
Local adaptation. Use the organisation's device groups, maintenance windows, exception criteria and escalation route.
Operational impact. Patching too broadly can disrupt essential work; deferring indefinitely leaves a known exposure. The exercise makes both consequences visible.
Assessment. Defend a rollout decision and record how success, exceptions and recovery will be checked.
Responsible AI at work
An assistant drafts a support response
Example estate: an approved AI tool, internal knowledge base and service desk workflow.
Learning task. Decide what information may be entered, compare a draft with an approved knowledge article and correct unsupported claims.
Local adaptation. Apply the organisation's data handling rules, tone, review authority and escalation threshold.
Operational impact. An unchecked answer may disclose information or mislead a user. Learners see when human review and a different route are required.
Assessment. Produce a safe, accurate response with a record of what was checked and who approves it.
Names of products identify illustrative training subjects. QTC develops independent course material; vendor software, exams and certification are separate.
What we need from you
Enough context to be accurate.
A short working session with the service owner and subject experts is often the best starting point. Useful inputs include:
- A high-level architecture or system list, with relevant product versions.
- Approved runbooks, policies and escalation routes.
- Sanitised tickets, screenshots or a safe test environment.
- Learner roles, common errors and desired outcomes.
- LMS package and reporting requirements.
We can begin with redacted material and a walkthrough. Production access is not a prerequisite for the discovery discussion.
What you receive
A course your team can use.
The agreed scope sets the deliverables. A typical tailored build includes:
- A scenario map linking each lesson to a real task or decision.
- Lessons, practice, explanations and role-appropriate assessments.
- Subject expert review and a representative learner pilot.
- An LMS-ready package with import and tracking checks.
- A review point for changes in systems, policy or vendor syllabus.
Annual licences start from US$4,995 per course for standard course content, LMS installation and testing, and support during the 12-month licence. Organisation-specific personalisation is an optional, separately priced service. We quote adaptations to your technology stack, workflows, terminology, examples and assessments after agreeing the scope. If the exam for your licensed course is upgraded during the 12-month licence, updates to the related curriculum are included at no additional charge. Installation is usually around five working days after the agreed scope, payment and required materials or access are in place. See the Annual Licence Policy for what is included.
Start with your environment
Show us the work your team needs to do.
Tell us the learner roles, systems, one recurring task and the LMS you use. We will outline a suitable course scenario and the information needed to scope it.
Discuss tailored traininginfo@qtclearningsystem.com