QTC Learning Systems

Client support and knowledge base

Practical help with your QTC courses, learning platform and annual licence.

Log a support issueView your tickets

Ticket access is for invited client contacts. The portal uses ChatGPT sign-in and keeps each organisation’s tickets private. Contact info@qtclearningsystem.com if you need access.

Knowledge base

Getting startedInstalling a QTC course in your LMS

QTC agrees the course scope and organisation-specific changes with your nominated contact, then prepares the delivery package and tests it in your LMS. Installation is normally targeted within approximately five working days after initiation or payment, subject to access, agreed scope and LMS compatibility. Import the supplied ZIP without unzipping it. Keep imsmanifest.xml at the package root. Confirm the delivery format with QTC before installation.

  1. Confirm your LMS name, version and test environment.
  2. Provide the nominated administrator and agreed course requirements.
  3. Import the supplied package into a test course.
  4. Test launch, lesson access, scores, completion and resume with QTC before releasing it.
Access and playbackA course will not open or shows a blank screen

Try the course in a current desktop browser and record the exact error. Hosted delivery may require your IT team to permit the QTC content domain. Browser, LMS and network restrictions can affect external content. Do not disable organisation security controls without your IT team’s approval.

  1. Record the course, lesson, browser and time of the failure.
  2. Confirm whether another permitted browser or learner has the same issue.
  3. Ask your LMS administrator to check external content restrictions.
  4. Log a support ticket with the error text and steps to reproduce.
Assessments and progressA score or completion result looks incorrect

Completion and assessment scores are separate results. A lesson marked complete does not always mean an assessment has been passed. LMS settings can also affect how completion is displayed. Avoid deleting or reimporting the course while QTC investigates, because this can affect learning records.

  1. Record the expected result and the result shown in the LMS.
  2. Include the course, lesson and approximate attempt time.
  3. Describe whether this happened after resuming a lesson.
  4. Ask QTC to review the package reporting and LMS settings.
Assessments and progressSaving progress and returning to a lesson

Use the course’s exit or finish control where available, and allow the LMS to save before closing the browser. Resume behaviour depends on the package and LMS. Avoid opening the same lesson in multiple tabs. If progress is missing, record the last completed activity and log a ticket.

  1. Return using the same authorised learner account.
  2. Open one lesson tab at a time.
  3. Exit through the course controls where provided.
  4. Report repeated loss of bookmarks or assessment state.
Licensing and updatesWhat the annual licence includes

Annual licences start from US$4,995 per course for standard course content, LMS installation, testing and support. Organisation-specific personalisation is priced separately after scoping. Free updates to the related exam curriculum are included when that exam is upgraded during the active licence period, for the same licensed course or certification pathway. Official exam fees, vouchers and certification awards are separate. Your contract specifies the start date, term and licensed courses.

  1. Check your order for the licensed courses and dates.
  2. Contact QTC if an exam syllabus changes during the active term.
  3. Agree the update and transition schedule after the revised objectives are available.
  4. Discuss renewal before expiry to maintain course access.
Getting startedWhat needs testing in Zoho Learn

Zoho Learn supports SCORM course import. Compatibility must be verified for the specific QTC package, delivery model and tenant configuration. A successful ZIP import alone does not prove scoring, resume or hosted content access. QTC’s hosted licensing design requires a live acceptance test before it is offered as a verified deployment.

  1. Test course launch and every launchable lesson.
  2. Check narration, video and downloads.
  3. Complete an assessment and verify its actual score.
  4. Close and resume a lesson, then verify completion and retained progress.
Client supportHow to submit a useful support request

Use your invited account to log a ticket. Choose the course, issue category and impact, then include what you expected, what happened and the steps to reproduce it. Keep passwords, licence keys and sensitive learner information out of the ticket. QTC replies in the portal; email notifications are not enabled in this first version.

  1. Use a short subject that identifies the problem.
  2. Provide the LMS and browser version where relevant.
  3. Explain how many people are affected, without naming learners.
  4. Keep the ticket number and check the portal for replies.